Below you will find the answers to our most frequently asked questions at Sandqvist.
If you still have questions please contact us.
Please note that our online store is operating as usual, and orders are sent out with the highest safety measures being taken at our warehouse. There might be a slight delay in delivery and returns. If you have any questions, please contact our service team.
Please note that there might be a slight delay in delivery in regard to the current situation. We are working closely with UPS, DHL and PostNord to ensure that each delivery is made on time. Please contact us if you have any questions. Also note that there might be a slight delay in us receiving you returned bag, and you receiving your refund, in regard to the current situation.
We only offer DHL Home Delivery in the EU. Please check our delivery page for detailed information.
We have extended our return period to 30 days. If you’re still not able to return you item, please contact us for further information.
Some of our stores are open. Please check our stores page for further information regarding opening hours and contact information.
Apart from rigorous hygiene procedures, and extra strict rules on staying home when you are sick, our warehouse have limited the amount of entrances. When the drivers come to collect the packages, they are instructed in which hygiene and safety measures are being made.
If you know the name of the product you can use the search box, or you can go to ‘Shop’ and filter the type of product you are looking for (e.g. backpack).
Please contact email@example.com for information regarding stock.
There is a discount code box at the checkout. Please write the code and press enter or press the arrow to the right, and the discount will be applied. Please note that discount codes are not valid on sale items.
Our website supports most web browsers, just make sure that you have an up-to-date version. Please note that if you have an old version of a web browser, it may not be compatible with our website and not all functions will work properly. Please try the following steps:
1. Clear your web browser’s cache by going to the browser settings and clearing browsing data/cache.
2. Try another web browser, in case our website doesn’t support the one you are using.
3. Try a different payment method.
Once your order has been approved, you will receive an email confirmation with the details. The order confirmation will be sent to the email address you entered at checkout. If you are unsure about whether your order has been successfully placed, you can always contact us at firstname.lastname@example.org
When an order is completed the handling process starts immediately. If you wish to cancel your order contact us at email@example.com and we will do our best to help you. Please note that cancellations are only possible for a very limited time after an order has been placed, so we cannot guarantee that it can be done.
Most of our bags are water-resistant. Some bags are made of waterproof material, but the seams are sewn, not taped. You can treat the bag with a water repellent spray. Read more about the different materials here.
Most of our bags have a compartment that fits either a 13” or 15” laptop. You can find the measurement of the compartment on each product page. If the laptop does not fit in the laptop compartment, it may fit in the main compartment.
Yes, we have a one year warranty on all of our bags. If your bag breaks during that year, we will fix it for free. If the bag breaks more than a year after the purchase we will help you with the repair anyway, but for a small charge (usually between €5 and €30).
We recommend that you treat the leather with leather balm, and that you spray the bag with water-repellent spray or treat it with a fabric wax. You can read and watch more about how to treat your bag here.
Please visit our Sustainability page to find out more about our production processes.
Please note that there might be a slight delay in delivery in regard to the current situation with COVID-19. We are working closely with UPS, DHL and PostNord to ensure that each delivery is made on time. Please contact us if you have any questions.
Payments are handled by Klarna. You can pay with Visa, MasterCard, or other alternatives depending on your location. We also offer payments through PayPal in the UK, USA, Austria, Australia, Belgium, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, the Netherlands, Norway, Romania, Singapore, Sweden and Switzerland,. Please note that the registered address for your Paypal account is the address that the order will be sent to.
Please note that the registered address in your PayPal account is the address that the order will be sent to.
Sweden: 1-3 business days
Europe: 3-6 business days
USA: 1-3 business days
Rest of the world: 1-3 business days (we use Express Shipping outside the EU)
Please note that there might be a slight delay in us receiving you returned bag, and you receiving your refund, in regard to the current situation. Please contact us if you have any questions.
We accept returns made within 14 days of receipt.
Yes, we accept returns in all of our own stores (not within Åhléns). Please bring the order confirmation when you return it. We will refund your payment, including shipping costs, via the same means used to make the initial purchase (not in the store directly - the refund is processed through Customer Service and will take 1-3 business days).
Yes, online we have the same return policy for sale items as for full-priced items.
We are sorry to hear this! Please send a photo of the bag to firstname.lastname@example.org along with your order number. We will issue you with a return label to use when sending it back to us, and we will then send you a new bag.
We are sorry to hear this! We would like to offer you a repair. Please send a photo of the bag to email@example.com,
along with proof of purchase (receipt or copy of the bank transaction), your full address, and phone number, and we get back to you with help.
You are welcome to visit an in-house repair shop in one of our stores in Stockholm, London or Berlin.
Please check out our what will fit page to find out.