The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the following links: https://rakutenadvertising.com/legal-notices/services-privacy-policy/, https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/.
According to Swedish and European law, we must inform you about our processing of your personal data. All the information you provide us or that we obtain when you visit our site will be processed responsibly and safely by Sandqvist. The information will be used to enable us to fulfil our business responsibilities to you, optimize user experience on our site and for marketing purposes. Sandqvist will not provide your personal data to a third party unless you agree to it. Below, you will find more information on what data we process about you, for what purpose and on the legal ground for such processing.
We use third party cookies to gather statistics in analytical tools such as Google Analytics Inc and Algolia. This means that data regarding your use of our site will be transferred to the above-mentioned companies. If you have given your consent, these cookies will be stored for maximum 24 months. Sandqvist may also use third party cookies, such as Facebook to deliver directed information we believe is valuable, based on your previous activity on our website. This means that some information about your use of our website is transferred to Facebook Inc. The information that we share with third party companies does not contain any personal information such as name, email address or phone number. Read more about how to adjust your cookie settings under the section “Cookies”.
The personal data we collect is stored within the European Economic Area (EEA) but can be transferred and processed in a country outside the EEA by third parties that may have facilities outside the EEA. All transmitting of your personal data outside the EEA is made in accordance with valid legislation and we only cooperate with trusted partners who can ensure the safety of your personal data.
Your personal data will only be handled in accordance with the applicable legislation. We manage the following information: name, contact details; delivery address, email and phone number, IP-address, order information, payment information, payment history.
What we use your personal data for and on what legal grounds;
- Management of customer service requests: to be able to handle requests via our customer service through chat, email and phone and identify and investigate complaints and other support tickets. Personal data: Name, contact details; delivery address, email and phone number, IP-address, order information, payment information, payment history. Legal ground: we have made an assessment and found that our customer service is a necessary feature for us in order to help our customers. In order to be able to do this, personal data regarding the customer is necessary. Our interest in this regard is therefore regarded as legitimate interest.
- Communication through our newsletter. When you sign up to our newsletter you agree to receive additional digital communication from Sandqvist. You will receive updates about new products, special invitations to our events, stories and exclusive deals. To unsubscribe from our email list – please click the link “Unsubscribe from this list” at the bottom of our emails. Personal data: Name, email address, country of living, IP-address, order information. Legal ground: Consent.
- Optimize user experience and digital marketing. When browsing our site, we collect information of your actions on our site via cookies. We use this information to provide you with a better shopping experience, for allowing us to analyse traffic and behaviour on our site and to personalize and make our recommendations and digital marketing more effective. Please see the section on Cookies for information on how to be excluded from this tracking. Personal data: Country of living, IP-address, order information, activities on the website. Legal ground: Consent.
You have the right to request access to the personal data we store about you.
We aim to always be transparent with how we process your personal data. If you want to gain a deeper insight into what personal data we process about you, you have the right to access that information.
You have the right to get wrongfully information corrected
You have the right to get your personal data corrected if its wrongfully stated. You also have the right to have incomplete personal data completed if it is incomplete.
You have the right to request that the processing of your personal data is restricted.
You have the right to request that personal data we process should be restricted and that future processing is limited to certain purposes.
You have the right to request to have your personal data deleted.
You have the right to request to have your personal data deleted. Please note that we can be forced to decline your requests regarding deletion of your personal data if there are legal obligations that prevent us. These obligations are based on the Swedish bookkeeping act, tax regulations, banking laws and consumer purchases act.
For all inquiries regarding personal data, please send your request in an email to email@example.com or give us a call on +46 72 224 23 33. Please note that if you refuse us to handle certain personal data, we may have to decline your purchase order.
We use third party cookies to gather statistics in analytical tools such as Google Analytics Inc, Rakuten Advertising, Facebook Inc and Algolia. This means that data regarding your use of our site will be transferred to the above-mentioned companies. If you have given your consent, these cookies will be stored for maximum 24 months. Sandqvist may also use third party cookies, such as Facebook to deliver directed information we believe is valuable, based on your previous activity on our website. This means that some information about your use of our website is transferred to Facebook Inc. The information that we share with third party companies does not contain any personal information such as name, email address or phone number.
Information on deleting or controlling cookies is available at optout.networkadvertising.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. You can opt-out by accessing this link: https://optout.networkadvertising.org/
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This site was last updated 17/06/2021
The online store www.sandqvist.com is executed by the company Sandqvist Bags and Items AB, registered at Erstagatan 27, 116 36 Stockholm, Sweden, with VAT registration number SE556783080601. All products remain the property of Sandqvist until full payment has been made. All attempts to deceive will be reported to the police. We reserve the right to correct any mistake or error published on this site. Due to the digital format of photographs, we cannot guarantee that the photos reflect the exact nature of the real products.
You can pay in the different currencies available in the online store. Depending on the destination country, you can pay in SEK, NOK, DKK, EUR, GBP or USD. Please note that we currently can’t accept gift cards, cash or cheques online.
When ordering from countries outside the EU, you will need to pay import tax and duty according to the local rules in the country of delivery. Therefore, the order value does not include Swedish VAT. The amount of tax and duty payable differs according to the country. UPS will invoice you for the tax and duty, together with a disbursement fee of around €18/170 SEK for the customs clearance service. In some cases, UPS may ask you for an upfront payment of the tax and duty.
Discount codes or coupons are only valid for one transaction per person, and only during the stated period of time. They cannot be combined, transferred to another purchase or be credited for a new purchase.
If a package is damaged upon arrival, you should report it immediately. If you have opened the package and find that your purchase is damaged, please contact us.
A package will be kept at the delivery hub for 14 days. If you don’t collect it and it is returned to us, we will treat it as a regular return and refund the money to the account used for the purchase.
For all enquiries regarding personal data, please send an email to firstname.lastname@example.org, or give us a call on +46 72 224 23 33. Please note that if you refuse us to handle certain personal data, we may have to decline your purchase order.
If Sandqvist fails to comply with the agreement due to unusual adverse circumstances outside of its control due such as strikes, civil unrest or war, or natural catastrophes such as earthquakes or volcanic action, Sandqvist cannot be held responsible.
You are always welcome to contact our Customer Service. We speak both Swedish and English. We are here to help you with your online purchases, general questions, and complaints.